Refund policy

Return & Refund Policy

Last updated: 4th August 2026

Thank you for shopping with RESTORED:. Please read our return and refund policy carefully before making a purchase.

Hygiene Policy — No Returns on Opened or Used Products

Due to the personal-care nature of our pimple patches, we do not accept returns or exchanges once a product has been opened, used, or the packaging has been broken. This policy is in place to protect the health and safety of all our customers, in line with standard hygiene practices for skincare products.

We are unable to accept returns for:

Change of mind
Incorrect product selection (e.g., wrong size or variant chosen by the customer)
Products that have been opened, applied, or removed from their original packaging

Errors, Defects & Damaged Items

If something went wrong on our end, we've got you covered. We will happily offer a refund, replacement, or store credit if:

You received the wrong item or variant
Your order arrived damaged or defective
Your order is missing items
Your package was lost in transit (subject to carrier confirmation)

To request a refund for an order error:

Contact us at contact@restoredskincare.co.uk within 10 days of receiving your order
Include your order number and a photo of the item(s) received (and packaging, if damaged)
Our team will review your request and respond within 2 working days.

Once approved, refunds are issued to your original payment method and may take 3-5 days to appear, depending on your bank or card provider.

Order Cancellations

If you need to cancel or change an order, please contact us at [support email] as soon as possible. We can only accommodate changes or cancellations before the order has shipped. Once an order has been fulfilled, it cannot be cancelled.