Privacy Policy

Restored Skin Care Ltd Last updated: May 2026

1. Introduction

Restored Skin Care Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about how we handle your data, please contact us at the details provided at the end of this policy.

2. What Data We Collect

When you interact with our website or place an order, we may collect the following personal data:

Identity & Contact Data

• Full name
• Email address
• Billing and delivery address
• Phone number (if provided)

Transaction Data

• Details of products you have purchased
• Payment method type (we do not store full card details)
• Order history

Technical Data

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on our website
• Referring website

Marketing & Communications Data

• Your preferences for receiving marketing communications from us

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you — when you place an order, create an account, sign up to our mailing list, or contact us
• Automatically — through cookies and similar tracking technologies when you browse our website
• Third parties — such as payment processors and analytics providers

4. How We Use Your Data

We use your personal data for the following purposes:

5. Marketing Communications

We will only send you marketing emails if you have given us your consent to do so, for example by ticking the opt-in box at checkout or signing up to our newsletter.

You can unsubscribe at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly. Opting out of marketing communications will not affect the processing of your order.

6. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — required for the website to function (e.g. shopping cart, checkout)
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
• Marketing cookies — used to show you relevant adverts and track marketing performance

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who help us operate our business, including:

• Shopify — our e-commerce platform
• Payment processors — to handle transactions securely
• Courier and fulfilment services — to deliver your orders
• Email marketing platforms — to send newsletters and order updates
• Analytics providers — to help us improve our website

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

We may also disclose your data if required to do so by law, or in connection with legal proceedings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically:

• Order and transaction data is retained for 7 years for accounting and legal purposes
• Marketing preferences are retained until you unsubscribe or request deletion
• Technical and analytics data is retained for up to 26 months

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data in certain circumstances
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

10. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses SSL encryption for all data transmitted during checkout.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their personal data, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Restored Skin Care Ltd Email: Contact@restoredskincare.co.uk Website: www.restoredskincare.co.uk