FAQ'S
How long do I need to wear a patch for best results?

We recommend 6+ hours, these can be worn overnight or during the day
Are you patches vegan and cruelty free?

Yes, always! 🌱 Restored patches are 100% vegan and cruelty free. 
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping policy

We dispatch all orders within 24 hours of placement so your skin can get what it needs, fast. All international orders are shipped via DHL Express and you'll receive a tracking number as soon as your order is on its way. Please note that once your order has left us, delivery timeframes are in the hands of the courier and may vary.
Do you ship worldwide?

Yes! we ship everywhere 🌍 No matter where you are in the world, we've got you covered with DHL Express international shipping.
Do you offer refunds?

We want you to love your Restored products. If your order arrives damaged or with a defect, we'll always make it right — just drop us an email at contact@restoredskincare.co.uk and we'll sort it for you. Please note that for hygiene reasons, we're unable to accept returns on opened products.
What do I do if my order hasn't arrived?

We're sorry to hear your order hasn't reached you yet! Drop us an email at contact@restoredskincare.co.uk and we'll look into it straight away and keep you updated every step of the way. 📦
Where can I shop the patches IRL?

You can find our patches at the following retailers:

🇬🇧 UK Urban Outfitters & Harrods Beauty

🇪🇺 Europe Urban Outfitters 🇫🇷 & Le Bon Marché

🇸🇪 Scandinavia H&M, Lyko, Blivakker & Cocopanda
Have another question?

Please email us at contact@restoredskincare.co.uk and we will answer your question within 24hrs!